Aide et documentation
Comment pouvons-nous vous aider ?
Tout ce que la plateforme sait faire, rubrique par rubrique : créer et publier un site, tenir une boutique, brancher un nom de domaine, être trouvé sur Google, gérer votre compte.
Réponses rapides
- My site does not show up in GoogleA new site takes days to weeks to be indexed. First check that it is published, then run it through the SEO audit: it says what is missing, page by page.
- How do I connect my domain name?From your site, under Domaines (Domains): declare the name, add the two DNS records shown at your current host, and the HTTPS certificate follows on its own.
- I am not receiving the login codeLook in your spam folder, check the address you typed, then ask for a new code: they expire quickly and the previous one no longer works.
- My changes are not showing on the siteYou are working on a draft: nothing is online until you have published. The « Publier » (Publish) button is at the top of your site’s screen.
Parcourir par thème
38 guides, du premier site à la boutique.
Rien n’est masqué : ce que votre formule n’ouvre pas reste lisible, simplement signalé.
Getting started
- Create your websiteThe creation flow, templates by trade, and text written by AI.
- Personalise with the editorBlocks, the draft, the preview, and what changes without touching code.
- Putting it onlinePublish, unpublish, schedule, and go back to an earlier version.
- Going backThe history of published versions, and what restoring really changes.
Your website
- Pages and navigationCreate pages, choose their address, arrange them in the menu.
- Media and photosYour files, the royalty-free photo library and the weight of images.
- NewsPublish dated articles, with their list page and their own address.
- Messages and formsReceive the enquiries sent from your site, and be told by e-mail.
- AppointmentsDès EntrepriseLet your customers book a slot from your site.
- NewsletterDès VitrineCollect subscribers from the site and write to them.
- StatisticsWhat is counted, what is not, and what you can read into it.
- The site settingsContact details, visual identity, social networks, WhatsApp, audience measurement and free address.
- Opening hours, closures and maintenanceYour opening hours, your exceptional closures, and putting the site on hold.
- A site in several languagesSwitch on a language, translate your pages, and what visitors see.
- Redirecting an old addressWhat to do when a page changes address or disappears.
Online shop
- Opening and running a shopDès BoutiqueProducts, orders, delivery, discounts, returns and payment.
- Receiving paymentsDès BoutiqueThe payment account, its verification, and who the seller is.
- Your itemsDès BoutiqueAn item’s record, its photos, its stock and its variants.
- Delivery zones and ratesDès BoutiqueWhere you deliver, at what price, and from what amount it is free.
- Following and shipping ordersDès BoutiqueThe states of an order, shipping, tracking and the private note.
- Discount codesDès BoutiqueA percentage or an amount, its conditions, and how long it lives.
- ReturnsDès BoutiqueYour buyers’ requests, and the three possible answers.
- Customer reviewsDès BoutiqueBy invitation only, published by you, never rewritten.
- Your buyers’ areaDès BoutiqueWhere your customers find their orders again, and how they sign in.
- The shop settingsDès BoutiqueSelling details, automatic e-mails, return conditions, closing.
Domain and visibility
- Domain nameDès VitrineCheck a name, buy it, or attach the one you already have.
- Search engine optimisationTitles, descriptions, sitemap, and what is done without you.
- The free toolsDomain, company, e-mails, certificate, audits, accessibility, monitoring.
- Your audit reportsThe history of your analyses, and the follow-up that runs them again on its own.
- Monitoring a siteBe told when your site stops answering, before your customers are.
- Watching a domain nameWhat moves on a name: registry, DNS, content, neighbouring extensions.
Account and billing
- Account and sign-inThe three ways of signing in on the web, step by step.
- Plans and billingWhat each plan opens up, how to change, and where the invoices are.
- Members and rolesDès BoutiqueWorking on a site with several people, and who is allowed to do what.
- Legal pagesLegal notice, terms, privacy and cookies for your site.
- The watch optionsWhat the Watch and Agency options add, and what they add to.
- The mobile appWhat the app does, and what it does not do.
- Getting in touchOpening a support request and what to put in it.
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