The shop settings

Your selling details

Trading name, VAT number — optional if you are not liable for it —, registered address and the address of your terms of sale. They are shown at the moment of payment and on your customers’ receipts: that is what makes visible that the contract binds them to you, and not to the platform.

Two e-mails you decide to send

Both are switched off by default, and that is not commercial shyness: they go out under your name and under your responsibility.

• Abandoned basket reminder: a single e-mail, four hours after a payment that did not go through, to the address the buyer entered themselves. Never two.
• Invitation to leave a review: one e-mail five days after dispatch, with one link per item bought.

Return conditions

Your customers are entitled to them on most distance sales. The text entered here is what they read before filing a return request, and what you will rely on to answer it.

Closing the shop

A shop can be closed without being deleted: the catalogue and the history stay, the buy buttons disappear. It is also the state of a site that has dropped back to the free tier.