Returns

Your buyers’ requests, and the three possible answers.

Votre site → Boutique → Retours (Your site → Shop → Returns)

What the buyer is asking

The request quotes the order, the items concerned and the reason. Your return conditions, written in the shop settings, are what they read before filing it.

Three answers, and a word

Accept, refuse, or mark the parcel as received. The seller’s word is compulsory in order to refuse — a refusal without a reason is the start of a dispute — and optional in order to accept: what the buyer mostly wants to know is where to send the parcel back, and the field is there to tell them.

« Parcel received » does not refund

None of these three buttons gives the money back. The refund starts from your Stripe dashboard, under your responsibility, using the payment reference shown on the order.

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